Yes, a full refund will be given for products returned provided that the returned product is still in its original packaging. In cases where the returned goods are not in their original packaging, the value of the refund will be under the sole discretion of Smart Afro.
There are no direct refund charges for returned items. We will however not refund the shipping charges paid by you while purchasing the item. We will not refund the customs duties or taxes, if applicable, or paid by you at the time of receiving the goods.
Please re-check if you have given your card details correctly. If so, please contact your bank and explain to them that you are trying to purchase from an online store. Your bank might have blocked your card for security issues
This is a very rare circumstance. We have a huge warehouse that can hold a large number of products. But in the case that such a situation arises; our Support Team will inform you beforehand. We would either replace the product with a similar product or cancel it, with all due permission from your side.
Our delivery person will deliver the product only on working days between 9 am – 5 pm. In any case that you or any other person is unavailable at the mentioned address, our call centre personnel will call you to fix a product delivery time.
We understand that such situations may arise from time to time. Once you have accepted the delivery of the product, if you feel the need to return the item, you can always return it back within 7 days of delivery received. When returning the delivery, please make sure that the goods are returned with the original packaging along with the tags. Once we receive the delivery back, you will be provided with a credit note.
Along with product ranges, we also provide a gift voucher facility, which you can give to your loved ones. Our gift vouchers are listed under gifts, or you can click here. Once you fill all the necessary information and the payment for your order is done, an email/SMS will be sent to you stating the message and gift voucher code.
When you buy a gift voucher, you will receive a unique code via email/sms. To use the gift voucher, on the payment gateway, select the option ‘Pay by gift certificate’. Next, you will get the section Coupon Code Box; enter your Coupon Code here and the amount of the voucher and thus it will be deducted from the total purchased amount.
1. Log on to the app /website
2. Select the wallet refill
3. Add the amount you want to add to your wallet.
4. Add a remark -its optional
5.Select the bank transfer ands cash deposit option and submit
6. You will receive a message and a SMS with the banking details and a reference number.
7. when making payment use the reference number eg: SAF_2021_123_567 . This is so that we can verify the payment and allocate it to the correct profile/account.
8. Once payment is made proof of payment needs to be sent to firstname.lastname@example.org
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Unrivaled Online Shopping Experience at Shopmato Online Store
Starting with competitively priced products and discounts to make sure you come back for more, we also ensure that all your transactions remain hassle free with our safe and secure online shopping options to make Shopmato your favorite single stop online shopping destination.
Choose from our extensive brand product categories such as Groceries and Appliances, Baby and Toys, Electronics, Computing and Mobile, DIY, Office and Stationery, Sports-Outdoor, Home and Catering . . . and more. Beyond ensuring you get a one of its kind shopping experience, we want you to also enjoy our best in class door-to-door delivery service, one that comes with a personalized, classy, responsive and dependable service throughout South Africa. Thank you for visiting Shopmato! Happy Shopping!