Yes, Charges vary according to location.
Yes. All orders can be tracked on our website and the Smart Afro app under ‘track my order’
Currently, delivery is only made in and around South Africa. We however plan on expanding our delivery coverage to any country in the world in the near future.
Please report the return to us within 24 hours of receiving the product. You may email us or call us and inform us the same. For more information on returning a product, please see our returns policy.
Yes, a full refund will be given for products returned provided that the returned product is still in its original packaging. In cases where the returned goods are not in their original packaging, the value of the refund will be under the sole discretion of Smart Afro.
There are no direct refund charges for returned items. We will however not refund the shipping charges paid by you while purchasing the item. We will not refund the customs duties or taxes, if applicable, or paid by you at the time of receiving the goods.
Yes, We do accept all major bank cards Credit/Debit.
You will receive an email confirmation that we have received your payments along with your order number
Please re-check if you have given your card details correctly. If so, please contact your bank and explain to them that you are trying to purchase from an online store. Your bank might have blocked your card for security issues
It’s not possible to pay using 2 cards for one order
Yes, you can pay through a bank transfer. You can get our banking details on our website. Your order number should be used as the reference number
Yes. You can make a transfer directly into our account via EFT if you do not have a Payfast account
The address where you receive your card statements is called billing address
The address where you would like your goods to be delivered is called the shipping address
Yes, you can give a different shipping address.
We provide free delivery to order placement above R99 anywhere in South Africa.
This is a very rare circumstance. We have a huge warehouse that can hold a large number of products. But in the case that such a situation arises; our Support Team will inform you beforehand. We would either replace the product with a similar product or cancel it, with all due permission from your side.
Our delivery person will deliver the product only on working days between 9 am – 5 pm. In any case that you or any other person is unavailable at the mentioned address, our call centre personnel will call you to fix a product delivery time.
Not at all. Anyone can take receipt of the delivery order at the mentioned address. We will hand over the order to the person at the address who will have to sign the delivery document.
Yes you can. Once you place your order, we will send you an sms confirmation with your order number. You can track your order on our website under track my order using your order number.
We understand that such situations may arise from time to time. Once you have accepted the delivery of the product, if you feel the need to return the item, you can always return it back within 7 days of delivery received. When returning the delivery, please make sure that the goods are returned with the original packaging along with the tags. Once we receive the delivery back, you will be provided with a credit note.
Along with product ranges, we also provide a gift voucher facility, which you can give to your loved ones. Our gift vouchers are listed under gifts, or you can click here. Once you fill all the necessary information and the payment for your order is done, an email/SMS will be sent to you stating the message and gift voucher code.
When you buy a gift voucher, you will receive a unique code via email/sms. To use the gift voucher, on the payment gateway, select the option ‘Pay by gift certificate’. Next, you will get the section Coupon Code Box; enter your Coupon Code here and the amount of the voucher and thus it will be deducted from the total purchased amount.
1. Log on to the app /website
2. Select the wallet refill
3. Add the amount you want to add to your wallet.
4. Add a remark -its optional
5.Select the bank transfer ands cash deposit option and submit
6. You will receive a message and a SMS with the banking details and a reference number.
7. when making payment use the reference number eg: SAF_2021_123_567 . This is so that we can verify the payment and allocate it to the correct profile/account.
8. Once payment is made proof of payment needs to be sent to support@shopmato.com