Estimated Delivery Time:
Orders placed Monday to Saturday should be
delivered within the day if ordered before 10:00. Orders allocated after 10:00
will be delivered the following day.
Orders placed on Saturday and Sunday should be delivered on Monday morning. Orders Places on a weekend or public holiday will be processed on the next working day and delivered a day later. Please check all items before the Delivery driver leaves, Shopmato will not be held liable for any defects whatsoever after the driver leaves.
Please note that the lead times shown above are the
best-case scenarios. We do our best to dispatch orders as they come in, but we
cannot guarantee the lead times, they are just estimating. Please add one
working day to be safe. If you need to know exactly how long a particular
delivery will take, please contact us and we will gladly assist.
Unforeseen circumstances e.g., adverse weather,
closed roads, strikes, etc. could prolong the delivery time. This is rare but
it does happen, so 'late' delivery is not a ground for refund or cancellation
of the order. However, if your delivery has not been delivered after the
estimated times shown above, please contact us with your order number so that we can follow
up on the matter.
What is the cost of delivery?
We offer free delivery above R500, order below
R500 we charge a standard R75 delivery charge within Gauteng only. In
other provinces and neighboring countries, we charge a delivery fee
depending on the order amount/quantity of products.
What happens if an item I ordered is out of stock?
We carry a large stock holding in our warehouse
which we are constantly restocking. However, it is possible that you will order
a product that we are out of stock of. If this happens, we will contact you
within one or two working days to notify you and to give you options e.g., swop
for another similar product or Refund, etc. Rest assured that we will always do
our best to get the products you desire to you as soon as possible and that you
will always be in the loop with how your order is progressing.
What happens if there is no one home when a
delivery is attempted?
Deliveries are made Monday to Friday 9am to 5pm, so
you should always provide a delivery address where there will be an appropriate
person to sign for the delivery during these times. If there is no one around
to accept the delivery, our call center personnel will contact the recipient
via telephone so that a new delivery day can be arranged.
Do I have to receive a delivery personally?
Anyone at the delivery address can accept the
delivery. In order for us to prove that delivery of an order has been
completed, we do not have to prove that you personally received the goods, but
rather that any person at the delivery address signed for the delivery. For
verification and security purposes the person accepting delivery at the
delivery address may be asked to produce a form of identification. Should any
person other than yourself accept the order at the delivery address, this
person will be deemed as an authorized person.
Can I track my order?
We will send you your parcel's tracking information
via SMS the very same day that your order has been dispatched. You can then
track your parcel on our websites at www.shopmato.com or the shopmato app under track my order
What should I do if I wish to return something
You are welcome to return any good purchased within
7 days of receiving the item. in return policy, we can’t accept perishable
goods via post or couriers if a customer has to return perishable goods,
he or she has to return same time with the Shopmato Delivery
Driver. Unfortunately, we can only accept goods for return that are still
in their original packaging. You will have to pay to have the item couriered or
posted back to us, but as soon as we receive it, we will issue you a credit