Shipping Policy

Estimated Delivery Time:

Grocery

Orders placed Monday to Saturday should be delivered within the day if ordered before 12:00. Orders allocated after 12:00 will be delivered the following day.

Orders placed on Saturday after 12:00 and Sunday should be delivered on Monday morning.

Other products:

Delivery of other products that are not classified as grocery shall be delivered within 24 to 72 hours

Please note that the lead times shown above are the best case scenarios. We do our best to dispatch orders as they come in, but we cannot guarantee the lead times, they are just estimates. Please add one working day to be safe. If you need to know exactly how long a particular delivery will take, please contact us and we will gladly assist.

Late Deliveries

Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so 'late' delivery is not a ground for refund or cancellation of the order. However if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.

What is the cost of delivery?

If your shopping bag's total is R250 or more we are happy to offer you free delivery in South Africa. For orders less than R250 an automatic R15 charge will be levied to your order.

What happens if an item I ordered is out of stock?

We carry a large stock holding in our warehouse which we are constantly restocking. However it is possible that you will order a product that we are out of stock of. If this happens we will contact you within one working day to notify you and to give you options e.g. swop for another similar product etc. Rest assured that we will always do our best to get the products you desire to you as soon as possible and that you will always be in the loop with how your order is progressing.

What happens if there is no one home when a delivery is attempted?

Deliveries are made Monday to Friday 9am to 5pm, so you should always provide a delivery address where there will be an appropriate person to sign for the delivery during these times. If there is no one around to accept the delivery, our call centre personnel will contact the recipient via telephone so that a new delivery day can be arranged.

Do I have to receive a delivery personally?

Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Can I track my order?

We will send you your parcel's tracking information via sms the very same day that your order has been dispatched. You can then track your parcel on our websites at www.smartafro.com or the smart afro app under track my order

What do I do if I wish to return something I purchased?

You are welcome to return any good purchased within 7 days of receiving the item. Unfortunately we can only accept goods for return that are still in their original packaging. You will have to pay to have the item couriered or posted back to us, but as soon as we receive it, we will issue you a credit note.

 How do I buy a gift voucher?

  • Our gift vouchers are listed under gifts, or you can click here.
  • Fill out the necessary information and once your order has been paid for; an email with your message and the gift voucher code and amount will automatically be emailed to the gift recipient.

 How do I use a gift voucher?

  • You will be emailed a unique code when a gift voucher has been purchased for you. In the payment options select "pay by gift certificate."
  • On the next page BELOW the coupon code box is a gift voucher box - enter your code here and the amount of your voucher will be deducted from your total purchase amount.