Cancellation Policy

Returns & Refunds

If you are for any reason dissatisfied with any item purchased online, you may Contact our Head office and expect a full refund, replacement or exchange, provided you have the original tax invoice, and it is in a saleable condition. Should you not have an invoice, we will be happy to exchange your purchase at the current system price. Electronics and accessories and certain other merchandise are covered by separate warranties.

 

Cancellation

If for any reason you would like to cancel an order this may be done by email, on our website, mobi site or apps or by contacting our Head office on 087 3515 116. You will only be able to cancel orders until midnight on the day prior to the date of delivery. We may debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of these or the General Terms.We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website, mobi site and/or apps. Packaging may vary from that shown on our website, mobi site and apps. All products displayed on our website, mobi site and apps are subject to availability and will be delivered only within the Republic of South Africa to areas where we deliver. Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by contacting our head office.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to contact our head office to log an  exchange inspection. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon

as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

  You can return an unwanted product to us at no charge, provided:

  • it is undamaged and unused, with the original labels and stickers still attached;
  • It is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
  • it is not missing any accessories or parts;
  • you log a return within 7 days of delivery to you or collection by you of the unwanted product. After 7 days, you can only return a product if it is defective.